Privacy policy

The protection of your personal data is of particular concern to us. Therefore, we strictly adhere to the legal requirements (DSGVO and DSG Amendment Act 2018) when collecting and processing your personal data. In the following, we would like to inform you in detail about the scope and purpose of our data processing as well as your rights as a data subject.

We only collect personal data that is required for the implementation and processing of our business and contractual relationship and/or that is permitted by law or that you have voluntarily provided to us.


  1. personal data

Personal data is any data that contains individual information about personal or factual circumstances, such as name, address, email address, telephone number, date of birth, age, gender, IP address, social security number, video recordings, photographs, voice recordings of individuals, and biometric data such as fingerprints. Sensitive data, such as health data or data related to criminal proceedings, may also be included.



  1. legal basis for the processing

– The fulfilment of contracts with our customers and suppliers.

– Processing for compliance with a legal obligation.

– Consent to processing by the data subject.

– If the processing is necessary to protect the overriding legitimate interests of our company or third parties.


  1. purpose of the data processing

We will collect and process your personal data for the following purposes:

– Processing of contractual obligations and management of the ongoing business relationship between our company and you (e.g. processing of contracts for work, orders, services, deliveries, continuing obligations, etc.; customer service, account management, security-related messages, product information, accounting and payment transactions, succession planning, performance evaluation, support, etc.).

– Setting up remote maintenance access

– Sending information material and advertising

– Replying to requests

– Creation of user statistics


  1. data transmission

As a matter of principle, your data will not be passed on to third parties, unless we are legally obliged to do so, the passing on of data is necessary for the implementation of the contractual relationship, or you have previously expressly consented to the passing on of your data.

In order to fulfil our contractual obligations, we may occasionally engage third parties to provide and perform services and functions on our behalf. In order for these third parties to be able to do so, it may be necessary to forward your data to these third parties (e.g. subcontractors, shipping companies, insurance companies, courts, tax advisors, etc.). A forwarding of your data takes place exclusively on the basis of the DSGVO.

Your personal data will not be sold or otherwise marketed to third parties.

Some of the recipients of your personal data mentioned above are located outside your country or process your personal data there. The level of data protection in other countries may not correspond to that in Austria. However, we only transfer your personal data to countries for which the EU Commission has decided that they have an adequate level of data protection or we take measures to ensure that all recipients have an adequate level of data protection for which we conclude standard contractual clauses (2010/87/EC and/or 2004/915/EC).


  1. storage period

We will not store data for longer than is necessary for the fulfilment of our contractual or legal obligations and for the defence of any liability claims.

In the event of a contract being concluded, your personal data will be stored after the contract has been fully processed until the expiry of the guarantee, warranty, limitation and statutory retention periods applicable to us, and beyond this until the end of any legal disputes in which the data is required as evidence.


  1. principle of anonymous use of our website(s)

The use of our website(s) is generally possible without providing personal data. However, different regulations may apply to the use of individual services, which we will point out to you separately.

When you access our website(s), information such as your IP address is transmitted to us. This information provides information about the end device used (computer, smartphone, tablet, etc.), the browser used (Internet Explorer, Safari, Firefox, etc.), the time of access to our website, the amount of data transferred and the like. We do not use this data to identify individual users. The information is only used to determine the attractiveness of our website(s) and to continuously improve its content and make it even more interesting for you. For the sake of completeness, however, we would like to point out that in the case of static IP addresses, it is generally possible to establish a personal reference by means of a RIPE query. Such RIPE queries are not carried out by us.


  1. cookies

This website uses “cookies” to make our services more user-friendly, effective and secure.

A “cookie” is a small text file that we transfer to the browser’s cookie file on your computer’s hard drive via our web server. This enables our website to recognise you as a user when a connection is established between our web server and your browser. Cookies help us to determine the frequency of use and the number of users of our website. The content of the cookies we use is limited to an identification number that no longer allows any personal reference to the user. The main purpose of a cookie is to recognize visitors to the website.



  1. WhatsApp

In the course of processing contractual obligations and managing the ongoing business relationship between our company and you, we may communicate with you as well as internally in our company via WhatsApp and transmit and exchange data such as photographs. In this context, we refer to the terms of use of WhatsApp, which are available at, as well as the privacy policy at


  1. server log files

In order to optimise this website in terms of system performance, user-friendliness and the provision of useful information about our services, the website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes your internet protocol address (IP address), browser and language setting, operating system, referrer URL, your internet service provider and date/time.

A combination of this data with personal data sources is not made. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use.


  1. safety

The protection of your personal data is carried out by appropriate organizational and technical precautions. These precautions relate in particular to protection against unauthorised, illegal or even accidental access, processing, loss, use and manipulation.

Notwithstanding our efforts to maintain an appropriately high level of due diligence at all times, it cannot be ruled out that information you disclose to us via the Internet may be viewed and used by others.

Please note that we therefore accept no liability whatsoever for the disclosure of information due to errors in data transmission not caused by us and/or unauthorised access by third parties (e.g. hacking attack on email account or telephone, interception of faxes).




  1. your rights

In accordance with the General Data Protection Regulation and the Data Protection Act, you have the following rights and remedies as a data subject of data processing:

– Right of access:

As a data subject, you have the right to request information about whether and, if so, which personal data about you is being processed. For your own protection – so that no one else receives information about your data – it may be necessary for us to verify your identity in an appropriate form.

– Right of rectification and erasure:

You have the right to request without delay the rectification of any inaccurate personal data concerning you or – taking into account the purposes of the data processing – the completion of any incomplete personal data, as well as the deletion of your data.

– Right to restrict processing:

You have the right to restrict the processing of all personal data collected. This data will only be processed from the restriction request onwards with individual consent or for the assertion and enforcement of legal claims.

– Right to data portability:

You may request the unhindered and unrestricted transfer of collected personal data to a third party.

– Right to object:

You may object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is necessary for the purposes of protecting the legitimate interests of the controller or of a third party. Your data will no longer be processed after objection, unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.

You can object to data processing for the purpose of direct advertising at any time with effect for the future.


The data protection authority is responsible for requests concerning infringement of the right to information, infringement of the rights to confidentiality, to rectification or to erasure.


  1. disclosure of data breaches

We strive to ensure that data breaches are identified at an early stage and, where appropriate, reported immediately to you or the relevant supervisory authority, including the relevant categories of data involved.


  1. our contact details

You can address inquiries and the assertion of your rights at any time free of charge to the following responsible place: